1) Return & Refund Policy:
We endeavor to provide the best quality products every single time you order with us.
We do not offer refunds on our products.
2) Exchange Policy:
All products listed on our Website and application can be exchanged or returned subject to the following conditions:
Product Condition: A product cannot be exchanged or returned unless it is a defective, broken or faulty. We will ship the exchanged product only after we receive the reverse pick up product in original condition. If the product received is not in original condition we will not send the exchanged product and user must pay the reverse and forward shipping of that same product. In case of return/exchange you must return the product to us in the same original condition as is supplied by us. Products, under the following instances, cannot be accepted by us as/under Return:
i) damages due to mishandling of product;
ii) products with tampered or missing labels;
iii) Products without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered.
iv) Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as “bundles” or “combos” with the product should also be returned so as to enable us to initiate the exchange or return process.
v) Validity Period for Return/Exchange: Subject to Return/exchange Policy, a purchased product can be exchanged or returned within 1 (One) to 5 (Five) days from the date of delivery/placing an order depending on the nature of the product as mentioned herein above.
**Shipping charges of reverse pick up and forward shipping will be extra and need to be paid depending on the weight and quantity of products.
3) Cancellation Policy:
You can cancel your order fully or partially any time before shipment of order by calling or via email to our customer service. In such a case we shall refund any payments already made by you for the order as per the prevailing Refund Policy.
On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of Order can’t be done/accepted once the products under your order is released for dispatch/ shipped out from our delivery location.
** In case of cancellation, the payment gateway charges are deducted which is approx 2.35% of the value of the product.
ALL RETURNS, EXCHANGE AND CANCELLATION OF PRODUCTS ARE SUBJECT TO MANUFACTURER’S WARRANTIES AND THE INOVICE TERMS AND CONDITIONS.
